What is WaterFuture? In Novemberwe tested the findings with a group of 20 customers, 10 domestic and 10 business, who we invited to spend a day with us. Click here to see our business plan It is not practical to speak to every customer so we employed the services of an experienced market research company who conducted research with a representative sample of customers on our behalf.
The results and information obtained from our customers during the above program were submitted to Ofwat with our Draft Business Plan in December Each company outlines its vision of the challenges it faces and its priorities before submitting a Business Plan including its own ideas to improve customer services and protect the environment.
Water meters have important benefits for you, for us and for the environment as you can have more control over your water use and leaks are easier to detect.
Their job is to make sure that a water company's business plan reflects a "sound understanding and reasonable balance" of its customers' views. Press Office Journalists can contact the Press Office on or via email.
For full details of the WaterFuture Customer Panel please visit the dedicated WaterFuture Our Vision As part of our business planning process we have published our long-term vision for the period The Panel also has to check that the company's proposals for delivering the plan are economically, socially and environmentally sustainable.
The survey was independently designed by our market research company and our involvement was again kept to the minimum possible.
The findings from this research will assist us in our long term planning. The findings from these discussion groups formed the basis of formal telephone research, commencing in Julyduring which around domestic and business customers took part in a survey.
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